High-voltage current transformers with ribbed insulators on steel supports at an electrical substation.

A checklist for customer-controlled AI

Questions to ask before relying on AI at a site where control, privacy and continuity matter.

"Customer-controlled" should be something you can check, not a label. These questions help test whether an AI-assisted monitoring system really stays under the operator's control.

Data

  • Where is data stored, and who can export it?
  • What is shared outside the site, with whom, and on what authorization?

Inference

  • Does essential analysis run locally, or does it need an external service?
  • Which model version produced a given result, and can you see it?

Identity and keys

  • Can staff sign in when the internet is unavailable?
  • Who owns the keys, and how are they rotated or revoked?

Licensing

  • Does essential monitoring stop if a licence check cannot reach the vendor?

Support access

  • How is remote support authorized, scoped and logged?
  • Can it be switched off without affecting essential functions?

Updates

  • How is the origin of an update verified?
  • Who approves activation, and how is a failed update recovered?

GridFlex proposes these as design requirements to test with design partners. See the proposed deployment options and security approach.